Key Conditions for Outlook Recall to Work:
- You are using Microsoft Exchange Server
- You must both be on the same Outlook Exchange System
- The recipient must be using Outlook 365 or the Outlook Exchange Client
- The Outlook Exchange Connection must be Active
- The Email went to the Recipient’s Inbox
- The Email must be UNREAD
Key Reasons Why Outlook Recall Will Definitely Fail:
- The Recipient already Opened the Message
- There is an Email Rule on their System that Moves the Message
- The Email Recipient doesn’t use the Outlook Mail Client
- The Email Recipient isn’t on the SAME Outlook Exchange Server
- The Email Recipient uses a Mobile Device with a different Email client
- The Email Recipient uses Outlook Web Access
- Message was Sent from a Delegate or Shared Mailbox
- The Email was sent to a “Public” or “Shared” Folder
- The Recipient already viewed the message on their Mobile Device
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